📦 Last Line Outdoors — Shipping & Return Policy

Shipping

• Processing Time: Orders are usually processed within 1–3 business days.

• Shipping Time: Delivery typically takes 3–10 business days, depending on carrier and location.

• Tracking: Once shipped, you’ll receive an email with a tracking number.

If an item is unavailable or delayed, we’ll notify you and offer a replacement or refund.

🔁 Returns & Exchanges

We accept returns of unused items within 30 days of delivery.

To be eligible, items must:

• Be unused and unwashed

• Include all original packaging, tags, accessories, or manuals

🚫 Non-Returnable Categories

The following items cannot be returned for safety, hygiene, or regulatory reasons:

• Used or worn products

• Food items (including freeze-dried meals, snacks, rations, consumables)

• Items designed for outdoor use that show signs of use

• Personal hygiene or close-contact items

• Gift cards or digital items

• Clearance or final sale labeled products

“Used equipment” includes any item exposed to outdoor conditions, wear, soil, moisture, or any form of use.

💥 Damaged / Defective / Wrong Item

If your product arrives:

• Damaged

• Defective

• Missing parts

• Incorrect

We will repair, replace, or refund.

Please contact us within 7 days of delivery and provide:

• Order number

• Clear photos/video of the issue

• Packaging if applicable

We cover return shipping for any product that arrives damaged, defective, or incorrect.

👍 Change of Mind Returns

If you simply wish to return an item:

• Accepted within 30 days for “like-new” condition

• Customer pays return shipping

No restocking fee for unopened, unused products.

💸 Refunds

Refunds are issued to the original payment method once the item is received and inspected.

Processing time:

• Inspection: 1–3 business days

• Refund: 3–7 business days (bank timelines vary)

🚫 Warranty Policy

Unless specifically stated on a product page, items do not include additional warranties beyond our return policy.

❗ Order Cancellation

You may cancel an order before it ships.

Once shipped:

• Orders cannot be cancelled.

• You may request a return after delivery (if eligible).

🛒 How To Start a Return

Email: support@lastlineoutdoors.com

Include:

• Order number

• Reason for return

• Photos if damaged/defective

We’ll provide instructions and a prepaid label if applicable.

🏛️ State Compliance — Especially California

California “Right to Refund” Disclosure

California law requires clear disclosure of refund policies.

If a refund or return policy is not clearly posted, California requires a full refund.

To comply:

• This policy is displayed publicly at checkout and via our policy page.

• By purchasing from Last Line Outdoors, you acknowledge and accept the terms above.

California customers will receive refunds in the same manner purchased (credit card → refunded to the card, etc.)

California Exceptions (as allowed by law)

We cannot accept returns of:

• Perishable food items

• Used outdoor gear

• Goods damaged by the customer

• Final sale or clearance items

These exclusions are permitted under California law as long as they are clearly disclosed, which they are above.

⚖️ Consumer Protections

This policy does not remove customer rights granted by federal or state law.

• Items damaged in transit or defective must be repaired, replaced, or refunded.

• Items misrepresented online must be refunded or corrected.

📌 Summary

• 30 days for unused returns

• No returns on used gear or food

• We pay shipping if something arrives damaged/defective/wrong

• California compliance: policy clearly posted & exceptions disclosed